Stay FAR Away From ADT
Update: per the companies reply below, I reached out to their email. Their solution was to repeat what they told me on the phone and tell me I needed to pay $179.99 plus tax for new cameras! The absolute worst security company out there, they couldn’t care any less about their customers. If I could rate my experience with my ADT Plus system and ADT Customer Service less than a 1 star I would. We had ADT for 3+ years and then moved and got ADT Plus. Within the first year we needed an outdoor camera replaced and now 2.5 years into the system 2 cameras(one which was already replaced) will not even turn on anymore. ADT customer service first told me I had to pay full price to replace both, which I feel is extremely unfair since I did nothing for these cameras to stop working and I pay ADT for this security equipment. They told me they’re out of warranty and said I didn’t have a QSP plan which was never offered to me when I signed up for the account in the first place. The best they said they could do is give me a discount and have me pay over $200+ for 2 new cameras. My options are pay for new cameras or pay to cancel the contract so either way I’m screwed. I will never be an ADT customer again and will make sure to tell anyone I can to stay away. Terrible customer resolution.