Charged 3 times for one purchase, then refund refused
Update (23 July 2026): After this review, the company emailed me claiming "the refund for your purchase has been processed, 5-8 business days." No amount, no breakdown across my three separate charges, and no transaction reference for any of them. I asked for the three refund reference numbers as proof. I am posting this so future customers know: several reviewers here were told the exact same thing, "refund processed," and never received the money. I have filed a chargeback with my card issuer for all three charges and complaints with the Korea Consumer Agency and the Cyprus Consumer Protection Service. I will update this review again only if and when the full amount actually appears on my card. - On July 18 I bought one plan that I understood to cost about 30 US dollars. My card was charged three times within minutes: KRW 52,427, then KRW 294,082 and KRW 22,432 just five seconds apart. Total KRW 368,941, over 260 US dollars. I wrote to their published support address 14 minutes after the charges asking for a refund. No reply for two days. A second support address published by the company turned out to be nonexistent and my message bounced. When support finally replied, they listed three recurring subscriptions on my account, including an Accountability Coach at 139 dollars per month and an AI Companion at 56.99 dollars per month. I first learned these product names from their own email. They refused a full refund, saying I must first complete 7 consecutive days of lessons to qualify, while the same policy says recurring plans get no full refunds at all. Then they offered 25 percent, and later 50 percent of an undefined "latest purchase". I have filed a chargeback with my card issuer covering all three charges and complaints with consumer protection authorities, with the full email thread as evidence. Check your card statement carefully if you have ever entered payment details on this site.