Very Poor "Customer Care"
As a host, my experience with Swimply's customer service hs been one of the most disappointing I've encountered. I ran into an issue when the Swimply app had a glitch and arbitrarily added a discount to one of my bookings. This caused me to lose revenue. During an extensive process of providing documentation, explaining my concerns, and involving a supervisor, I was met with multiple scripted responses rather than a genuine attempt to understand and resolve the issue. It feels as though their representatives are trained to close cases rather than help customers/hosts. Swimply needs to stand behind their customers and take ownership when mistakes are made.