I think one star is a generous rating for Best Buy
I think one star is generous. When I bought a Samsung Phone at Best Buy, I asked if the Protection Plan covered having the Geek Squad switch my data from the old phone to the new phone. I was told that it did. After waiting well over an hour for Geek Squad (yes, I was a walk-in) member, I was told the Protection Plan would not cover it. I spoke with a manager who said it was policy. I was lied to by the Samsung saleman about the protection policy Since that Policy money goes to Best Buy, if Best Buy cared at all about customers, their policy would be to give me a managerial override. Their customer service is the worst of any store I have gone to. When they told me they could switch my data for $40.00, I literally laughed. It took me a long time, but I used Smart Switch. t. They could improve by taking lessons in customer service from Publix. They do not care about their customers and I don't think they will change. Besides, a restocking fee for something they probably sell as open box or at their outlet is another way to bleed the customer and discourage exchanges. That charge is the only reason I kept the phone.