Would never recommend-I purchased this course because the testimonials and introduction video seemed to be nice.
Update: After reading CourseCareers’ response, I have decided to lower my rating to 1 star. Their reply completely missed the point of my review. I never said AI shouldn’t be used. I work in IT support already, so I understand very well that AI is an important tool in this profession. My criticism was that the instructor relied on AI instead of teaching. A significant portion of the course consisted of telling students to “ask ChatGPT” or “use AI” rather than explaining concepts in depth. I paid for instruction from an experienced trainer, not to be repeatedly directed to tools I already use every day. Their response also mentions their 14-day refund policy. I didn’t request a refund because I genuinely believed the course would improve as it progressed. Like many working professionals, I could not realistically complete and evaluate the entire course within 14 days while working full-time. What disappointed me most was that they did not acknowledge or address any of the concerns I raised about the production quality, the lack of editing, the repeated mistakes in the videos, or the reliance on additional paid services. Instead, they responded by saying that thousands of students have found jobs through the course. That statistic does not address my experience. I already work in IT support and enrolled because I wanted structured, academic-style instruction to deepen my knowledge. I wasn’t looking for job placement assistance. My concern is for students who have no prior IT background and may expect comprehensive teaching but instead receive a course that frequently tells them to ask AI for the answers. In my opinion, the course did not deliver the level of instruction that its marketing led me to expect. Original review: I purchased this course because the testimonials and introduction videos gave me the impression that I would receive high-quality, well-structured training that would help me build real IT knowledge. Unfortunately, my experience was very different. The topics covered are relevant, and I have no issue with the curriculum itself. My disappointment is with how the material was delivered. Most of the training videos felt like unedited screen recordings. The instructor frequently made mistakes, corrected them while recording, and continued without re-recording or editing the lesson. It gave the impression that very little effort went into producing a professional course, especially considering the price. Another major issue was how often the instructor relied on AI. A large portion of the course consisted of instructions like "search this in ChatGPT," "ask AI," or "memorize this for the exam." I estimate that this happened throughout much of the training. I enrolled because I wanted to learn from an instructor with experience, not because I needed someone to tell me to ask ChatGPT. I already know how to use AI, and if that was going to be the primary teaching method, I could have learned much of the same material on my own. When covering resume creation, students were directed to another subscription-based platform where many of the useful templates and suggestions required another payment. After already paying for the course, I found this frustrating, and also most of the linkedIn training was based on guessing who to email or sending emails to the hiring managers which I find useless. Finally, after completing the course, the trainer encouraged students to submit testimonial videos for a chance to win $200. Seeing that immediately after finishing made me question how many of the positive testimonials I had relied on when making my purchase were influenced by that incentive. While I cannot know why individual people left positive reviews, it did leave me feeling misled. I completed the course and passed the exam, but by the end I had largely lost my enthusiasm because the overall production quality and teaching approach did not meet my expectations. Personally, I would not purchase this course if I were to go back or recommend it at its current price. The second star is only because I liked the titles, and now I get to go search for those titles on free YouTube videos.