Customer blame is the default
Mini Pro5 here. The drone decided to fly off at high speed in a random direction. I had to manually get it to return to me, but as soon as o released the control sticks it flew off again at high speed. As a result it hit a power cable and crashed. The repair centre says its pilot error. Then they say they can’t order the damaged parts and it has to be sent for repair. Postage on its own is 8000 Baht (£175) return!! That’s excessive to say the least!! What’s the point in a repair centre if they can’t order replacement parts. I feel they ignored a clear and obvious fault on the drone in order to make me pay for a glitch in the drone. Now I have to wait and find out the extortionate cost of the actual repair. Pretty disgraceful for an international company. Avoid at all costs. Find a non DJI Drone!!! Update: reply to Dji: Case number QT2607220011 I am in Thailand. The drone has been sent to your official repair centre. They have assessed the flight logs and informed me of Pilot error with no valid explanation of why the drone flew off on its own. The drone is now on its way to the factory. the cost of the sewing was extortionate for a simple sending of a parcel two ways. Update: Thank you for the response. The mystery depeens. I assure you at no point did I activate cruise control on the remote. However. If it was in cruise control it should have aligned itself with a new course once I tried to regain control of it. It didn’t do that. Once I released the controls it went back to the original heading and flew fast again. That’s shouldn’t be the case if in cruise control. Something isn’t right with what you’re explaining to me as with cruise control if I change direction it should adopt that new direction and speed. That didn’t happen!! Regards. 30/08/2026 Well 4 weeks after sending the drone to Singapore for repair and I havent heard anything! The Thai repair centre say they will update me but never do. It’s been 7 weeks since I sent the drone for repair and I’m still no further forward to getting it fixed or even knowing what is happening!! The whole process has been an utter shambles. I will NEVER buy another DJI product again of this is how you treat people. Totally unacceptable. Case number QT2607220011