Terrible shopping experience at Moodytiger store in Harbour city
Terrible shopping experience at Moodytiger, Harbour City 📍 Store: Moodytiger kids clothing store, Harbour City, Tsim Sha Tsui, Hong Kong Date of purchase: [7/23/2026] I visited this store intending to buy a one-piece swimsuit for my 8-year-old girl grand daughter. I clearly told the staff its for 8 year old girl, and took what staff picked for me , as I trusted and thought she must have expertise regarding size selection and she picked size 140 for me. During checkout, the staff never informed me of their return policy in advance: the store only allows one exchange and refuses all refunds. Neither did they mention that tags would be cut off during exchange. After I got home and tried the swimsuit on my kid, size 140 turned out far too big. I travelled all the way back to the store the next day to request a full refund, but my request was rejected immediately, and I was only offered an exchange. Since my grand daughter did not come with me, I guessed size 120 would fit. However, the clerk cut off all tags of the new swimsuit without double-checking with me or warning me about the consequence. Once the tags were removed, I lost the right to exchange for another a size 130 if size 120 fits too small This swimsuit was originally meant to be a gift. Without tags, it looks like second-hand goods and can no longer be given as a present. The whole shopping process was unpleasant: the store concealed its strict return rules before payment, and the staff acted recklessly without full communication. I wasted plenty of time making extra trips.I warned mothers to avoid this store