Unopened return received weeks ago—still no refund ($150+) and zero communication
I am writing this review after completely running out of patience with CircuitMess customer support. I have returned my unopened order worth over $150, their team explicitly confirmed receipt of the package, and I have received no response to my emails and phone calls. I have been forced to file a formal chargeback dispute with my bank. Here is the exact timeline of my experience: May 12, 2026: Placed and paid for my Order. June 11, 2026: Order was finally delivered. On this same day, I initiated a refund request for the unopened products via customer support email. June 29, 2026: Finally received approval to ship the return back (took 18 days to get approval after my initial June 11 request). June 30, 2026: I paid to ship the order back via USPS. July 9, 2026: Customer support emailed me stating: "I checked the tracking and can confirm the warehouse has received your return... I will issue your full refund right away. This should happen very soon, at the latest tomorrow". July 15, 2026: No refund arrived. I reached out for an update. July 17, 2026: Support blamed a system issue, stating their internal automated notification hadn't synced yet, but promised an immediate refund once manually confirmed. July 20 & 23, 2026: I sent follow-up emails and tried calling them directly. Absolute radio silence. It has been weeks since CircuitMess physically took back their inventory. Holding onto a customer's money after confirming you have the returned items is completely unacceptable business behavior. Avoid ordering from them if you expect reliable customer service.