Can not access my accoun or unlink my bank card
I understand that Alipay may restrict an account after multiple failed login attempts for security reasons. In my case, the failed attempts happened because I misread my own handwritten password note: a “5” looked like an “S”. I entered the correct password on the fourth attempt, but my account had already been restricted. I contacted customer service and completed identity verification. However, I was told that my account could not be unlocked. I then asked for a simple security solution: if I cannot regain access, can Alipay at least remove my linked Australian bank card or close the account? The answer was no. I was told that I could not access the account, could not unlink my card, and could not cancel the account. I was not asking to restore payment functions. I only wanted control over my own payment information and a way to safely stop using the service. A frozen account should not mean a verified user permanently loses the ability to manage their own linked payment methods. Overseas users especially need a clear process for unlinking cards and closing accounts.