I had an issue with one of their…RFID smart feeder not indicating low food level
I had an issue with one of their products. RFID smart feeder wasn’t indicating low food level. Went through all the troubleshooting steps. Contacted customer service and they (Vivian) very helpful and patient going over all aspects of what the issue could possibly be. Did not transfer me to another person or department. Asked me to video the feeder so she could see what I was experiencing. She also indicated that she would pass on the video to the tech team. I did all that was asked and when I heard back I was informed that they were going to replace the feeder. This all transpired in 2 hours. I was expecting a “we’ll get back to you our tech team will need to review “ didn’t get any of that. All decisions were made by Vivian and she is enabled to make choices and decisions on the facts and evidence that she has. My hat’s off to Vivian and Petlibro!!