Charged for a service I never agreed to — stay away
I signed up for a €20/month plan, only to find an unauthorized charge of €126.49 on my account for an "Accountability Coach" add-on that I never selected, never saw, and never approved. The sign-up process was deliberately unclear, and this additional cost was nowhere visibly displayed when I made my decision to subscribe. When I contacted their customer service to dispute the charge, I was met with a wall of copy-pasted refund policy responses, completely ignoring the fact that this was not a refund request — it was a dispute over an unauthorized charge. Their policy requires you to complete 7 consecutive lessons before they will even consider a full refund. This is irrelevant when you never agreed to the charge in the first place. After multiple back-and-forth emails, the best they were willing to offer was a 50% refund — meaning they wanted to keep €63 for a service I never purchased. When I pushed back, their final response was a one-liner stating they could not go beyond their policy. I have since filed a formal complaint with the European Consumer Centre Slovenia and initiated a chargeback procedure through my bank. I have full documentation of every exchange. This is not a company that acts in good faith. The lack of pricing transparency at sign-up and the refusal to acknowledge an unauthorized charge speaks volumes. I would strongly advise anyone considering this service to think twice before entering their payment details.