If I could give 0 stars, I would.
If I could give 0 stars, I would. We’ve used Bellhop multiple times with no issues so we decided to use them again for our last move. It was every bit of a nightmare. The loading team was a disaster. They couldn’t figure out how to properly load the truck which resulted in being unable to transport all of our belongings and most of what they did load was damaged. They broke a bottle of vitamin oil, that belonged to one of them, all over our front porch and then tracked it all through our house and all over our carpet. Worst of all, they decided to load a gas can and diesel can, which belonged to the driver, into our belongings and those items leaked all over our furniture. It ruined quite a few items, including our kids bed. We are out almost $10,000 due to having to make accommodations for the rest of our belongings, carpet cleaning to remove the oil marks, hotels while we had to wait for new beds to deliver to our house, and miscellaneous replacements. Of course, weeks have gone by and we can’t get any resolution from them. They promise that they are escalating it but then we hear nothing until we reach out again. They’re an absolute joke.