I would rate -100 if there was an…
I would rate -100 if there was an option — Worst purchase of my life My entire Rotimatic experience has been nothing but stress, financial loss, and endless follow‑ups. I purchased two machines, paid out all of 12 instalments, plus an additional USD $735.63 upgrade fee, and still ended up with defective units that never worked as advertised and sitting on my kitchen counter doing nothing but occupying space. It stopped working within the first month of delivery l. The machines repeatedly failed with dough errors, heating issues, uneven rotis, and constant breakdowns. Every time I reached out for support, I was met with silence, delays, or scripted responses. Scheduled calls were ignored, emails went unanswered for weeks or months, and the “support team” felt completely non‑existent. Even after proving the defects, Rotimatic refused to provide a proper resolution. Their refund process is intentionally slow, unclear, and designed to frustrate customers into giving up. I’ve dealt with many companies, but Rotimatic stands out as the worst customer service I have ever experienced. Defective product + zero accountability + months of ignored communication = a nightmare. I am now pursuing a full refund and contract cancellation through consumer protection channels because Rotimatic has failed at every step. My advice: Stay far away. Save your money, your time, and your sanity