Ghosted After a Major Purchase
I initially had a fantastic experience with Miss Vivi Jewelry, which led me to place a much larger order. My mom has also purchased from Miss Vivi in the past, so we both had confidence in ordering again. Unfortunately, my experience has completely changed due to the lack of professionalism and complete lack of communication. Over the past several days, I’ve sent three emails asking about the status of my order and have not received a single response. When I check the tracking information, it simply says “Status Unknown,” with the last update being over a week ago. I specifically placed my order early in July because I was hoping to wear some of these pieces on a trip in August. I’m now about to leave, with no certainty that I’ll receive my order, no meaningful tracking updates, no response from the seller, and no refund. It’s especially unfortunate because I was a returning customer who had previously had a wonderful experience. I expected much better communication, particularly after making a significant purchase. The complete lack of responsiveness and effort to address this situation has been extremely disappointing. I hope Miss Vivi begins providing the level of customer care and communication that her patrons deserve.