Abbuchung zweieinhalb Monate nach der Kündigung
I cancelled on 7 May 2026 by email to the address the company itself provides, and asked for confirmation. A reply came the same day – but it was not a cancellation confirmation. It asked for my reason for leaving and offered a 70% discount. On 26 July 2026 I was charged USD 94.99 anyway, two and a half months after cancelling. When I complained, support told me the same day that no account could be found under my email address. One day later I was told the opposite: that they had asked me for confirmation on 7 May and renewed the subscription because I did not reply. Those two answers cannot both be true – and it was I who asked for confirmation, not the company. Their reply of 7 May contains no such request. Instead of a refund, I received the same discount offer again. Constructive point: cancellation should be possible with one click in the account and confirmed automatically. Until that exists, keep the full email thread and watch your statements.