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Tom Thorpe

Canada

2 Reviews
3 Reads
1 Useful

2 reviews

HOBIBEAR.COM

AVOID- Follow up to my original review

AVOID- Follow up to my original review. Per original review, I am now in week 5 of trying to get a refund/correct size of shoes. Had to follow up again 3 days after UPS advised me that package was delivered. Hobibear replied they track returns by UPS number and could I provide it. This, after directing me to place a document with my original order and a bar code in with the shoes. UPS charge was almost $40. Outrageous incompetence. PS. On my original review they replied that they were investigating. This is false. They sent me an email asking for details and silence after that. Avoid this company!

2026-08-14
HOBIBEAR.COM

Return/Exchange process is shockingly poor

Product is acceptable. Shoes run a bit small and I recommend going up a half size. My wife and I ordered a pair each and the return process is a nightmare. Three weeks in and we have made no progress. We get replies to every email that indicate they are using AI for this function. Incoherent. First proposal from Hobibear was keep the shoes and try and resell. No. Second was provide multiple pictures of shoes. Ok. Process was clear. Send them back at our own cost (OK) and when received we get a discount code to to reorder (OK). Where it has gone sideways is an email from Hobibear stating they will automatically ship the new sizes when they receive the shoes we returned. Trying to get an answer regarding if they are shipping or I am to reorder has proved impossible. This company has work to do. I would avoid

2026-07-27Helpful 1