Poor customer experience
They show up to treat your home when you’re not there. You get notifications that they will be there a couple days in advance and they give a time window like the cable guy in the middle of the work week. Between 11-1 on a Tuesday for example. When you cancel the service online they text you and tell you to call. After a 15 minute phone tree you’ll get connected to a fella in Mumbai that you can’t understand who won’t cancel your service until they run through their upsell routine. Hire a local guy that you know and someone who has a business you can drive to.