I tried to activate a request for a new cell phone on their website
I tried to activate a request for an upgraded cell with my existing provider on their website. They say an agent will call to complete the transaction within 24 to 48 hrs. Contacted them via chat twice to ask when they would call me, as they never did 4 days later. Always promising a call back from an agent. Finally called the customer service line and got a customer service rep that told me to activate the request on the website, which I had already done 4 days prior! She said they would call me back in the next 24 hrs. Also, there was so much background noise from reps talking to other customers that I could barely hear on the phone. This is terrible customer service! I finally decided to cancel the whole thing and purchase my new cell elsewhere. Not impressed at all.