Misleading sales, failed installation, then charged $217 to cancel
Extremely frustrating experience with ADT from start to finish. I first called on 7/18 and was promised full service including camera monitoring for $30/month, with a technician scheduled for 7/20. No one showed up. When I called back, a sales manager told me the first representative should never have promised that price. I still gave ADT another chance and agreed to $47.99/month. After a failed virtual setup, an in-person technician came on 7/22, but the cameras still could not connect. I was then told I would need to purchase new equipment. At no point did I actually receive the fully functioning service I signed up for. I finally decided I had had enough and contacted ADT to cancel on Saturday, 7/25. Their virtual agent told me to call back Monday because it was the weekend. I called Monday as instructed, only to be told that my 3-day cancellation period had expired at midnight on Sunday, 7/26, and I now have to pay $217 to cancel a service that ADT was never able to successfully provide. So ADT told me to wait until Monday to cancel, then penalized me because their cancellation deadline fell on Sunday. On top of that, three business days after the 7/22 installation would be 7/23, 7/24, and 7/27. Between the misleading sales promise, missed appointment, multiple failed installation attempts, non-working camera service, and now a $217 cancellation charge, this has been an incredibly disappointing experience. Misleading sales, failed installation, then charged $217 to cancel.