WORST CONSUMER TRANSACTION EVER
This was the absolute WORST EXPERIENCE we have ever had with a company. In May we ordered Martin Furniture bookcases. We were told by "Sean" that they would ship on 5/30 from California. After we placed the order, we were informed they would ship on 6/98 from NC. Once 6/8 rolled around, we got nothing but runaround from this company. We were constantly being told by "Carl" and "Ivan" there was a delay - giving various and inconsistent excuses. After weeks of excuses and "we appreciate your patience" emails, we finally asked for a refund. We continued to get the runaround for the refund. Finally, we had to dispute the charge with our credit card company. THEN the company asked us to dismiss the dispute so they could give us a refund. Obviously we didn't do that. This is the shadiest company we have ever dealt with. We wasted so much time with this company. It was frustrating and upsetting since we paid so much money for our items. WORST CUSTOMER SERVICE EVER. If there is a more reputable company that stocks your item, even if it's more expensive, please consider paying the extra money. We did and ended up getting the items in two weeks. We will never forget this consumer experience.