Extremely disappointing customer…
Extremely disappointing customer service I purchased a Roborock robot vacuum expecting a premium product and premium support. Unfortunately, my experience has been the complete opposite. The robot developed Error 52 in March and has been sent to Roborock’s authorized repair center twice. After the first repair, the original problem remained and a new issue (Error 4) appeared. After the second repair, both errors were still present, and the robot had become even worse—it now drives around in circles and cannot complete a cleaning cycle. I have now been without a functioning robot vacuum for five months. The most frustrating part has been the customer service. I repeatedly received generic, copy-and-paste responses asking me to perform basic troubleshooting, despite the unit already having been repaired twice. They even claimed the device had only undergone one repair, although I have documentation proving two completed repair attempts. For a product in this price range, this level of after-sales support is simply unacceptable. I expected Roborock to stand behind their product and offer a replacement after repeated failed repair attempts, but instead I have spent months without a working device. I sincerely hope Roborock improves both its repair process and customer service, because my experience has been extremely disappointing.