Bad service IndiGo
Our experience with IndiGo was very disappointing from start to finish. First of all, we encountered major problems with the online check-in. We were travelling as a group of five. Although all five passengers were checked in, only four were assigned seats. We were unable to make any changes unless we paid extra. We contacted customer support twice. The first representative was unable to help us, while the second simply told us to check in at the airport. Because we had to complete the check-in at the airport, we missed the 18-hour deadline to pre-select our complimentary meal for our 9-hour flight. As a result, we were told we would not receive the free meal we were entitled to. When we explained that this was caused by the airline's own check-in issues and the lack of support, we were told that we should have contacted customer service earlier—even though we had already done so twice and nobody had been able to assist us. The onboard service was equally disappointing. The cabin crew did not appear friendly or engaged. Drinks were never proactively offered, and when we requested one, we were told someone would come back to us. That never happened, and we were simply ignored. Overall, the service leaves a lot to be desired. I cannot recommend flying with IndiGo based on this experience. The only positive thing I can say is that they got us safely from point A to point B... thankfully.