I ordered a Field Leather 3-Piece…
I ordered a Field Leather 3-Piece Sectional Lounger in early January - 2026. They were having a sale at the time. It is now the end of July 2026, and even though it said 4 - 6 weeks at the time of purchase, I still have not received the Lounger. I didn't receive an email or notification that my delivery was initially delayed. I had to reach out to the company directly via email support before I got a response. Since then I have had correspondence with them, but other than once, maybe twice, I've had to initiate the follow-up to get an update on the status of the delivery. Needless to say, they gave new dates, and those came and went. They eventually offered me a 5% credit for future Burrow purchases. Needless to say, I was not happy with their "resolution." After this experience, they somehow thought that I would purchase something else from them. Also, during these delays, I would check the store for the same item, and it continued to say 2-4 weeks delivery. Only within the past few weeks have they updated the item to indicate 10-12 weeks for delivery - which is still much less than our delays. I asked for a credit on our original purchase, but they said they could only offer the 5% on future purchases or to cancel the order and give a full refund. That's all well and good, but I want/need this particular Lounger because it is the only one that really meets our needs for dimensions and style. I also checked today (July 28 2026), and there is even more of a discount. So, I just want what I ordered delivered in a timely manner. Since they have not delivered, continued to push back "potential" delivery dates, weren't proactive in giving me these updates (only in the last month have I received an un-solicited email about the status of the delivery), and that they didn't update delivery times on the website until recently, which is still misleading, I believe we deserve 1. Our order and 2. A nice credit for the inconvenience, and not a credit for "future purchases." Like that is going to happen now. If I get the order, I'll leave a review based on that alone, but I will continue to mention my displeasure with the un-notified delays and the delay.