Airbnb Broke Its Written Refund Promise Following My Father's Death
Due to the passing of our father, continuing our trip became impossible. A customer service representative reviewed the official death certificate we submitted and explicitly confirmed in writing that a full refund would be issued. However, Airbnb later broke this promise and withheld 77,336 TRY of our money. Retracting a written refund commitment is unacceptable. We have filed a chargeback with our bank and will pursue this until it is resolved.