Avoid Cover & All
Avoid Cover & All – My Worst Online Shopping Experience I placed an order with Cover & All in early May 2026 for custom outdoor cushions. After receiving part of my order, I immediately noticed that two of the cushions had been manufactured incorrectly. The zippers had been installed on the wrong side, making the black zippers fully visible on my beige cushions instead of being hidden as shown in the approved design. My first experience with their customer service was extremely disappointing. Instead of acknowledging the mistake, they initially insisted that the cushions had been made according to the design I had approved. After several exchanges, they finally admitted that the error was theirs and, on June 2, promised to remake and ship the two replacement cushions. That is when the endless excuses began. At the end of June, I contacted them for an update. I was told that my replacements would be “pushed into production quickly” and that I would receive a tracking number within 4–5 business days. I never received anything. From that point on, every time I contacted customer service, I received the same generic response: “Please allow another 4–5 business days. We will send your tracking number shortly.” This went on for weeks. On July 15, after waiting for more than two months with no shipment and no tracking information, I filed a chargeback with my credit card company. Ironically, on July 16, Cover & All contacted me once again promising that the cushions would ship within 4–5 business days. Here we are at the end of July, and I still have not received the replacements. Customer service was, without question, one of the worst I have ever experienced. Every email came from a different representative, no one appeared to know the history of my case, and the same scripted promises were repeated over and over without any action. Although the company presents itself as being based in Toronto, Canada, my experience suggested that the customer service and production process were handled elsewhere, making communication and accountability extremely frustrating. As for the product itself, the quality is average at best and certainly not worth the premium price. Yes, they offer custom-made products, but custom manufacturing only has value if the company actually follows the approved drawings and specifications. What frustrated me the most was that they initially tried to blame me for their manufacturing mistake before eventually admitting it was their error. Fortunately, my credit card company refunded me, but I am still left with two incorrectly manufactured cushions featuring highly visible black zippers on beige fabric. Based on my experience, I cannot recommend Cover & All. If you are considering ordering custom cushions from them, I strongly encourage you to read customer reviews carefully before making your decision.