I paid extra for the refund/change…
I paid extra for the refund/change option. I requested refund within 24 hours after booking. I requested refund few days before my trip. My booking was cancelled immediately but no refund was issued. No seat sold to other customers. If we were not entitled for the refund why cancelled all my bookings immediately. Why didn't inform us. Why only after everything over now than informing we not entitled for the refund. customer service. I have been a loyal Easybook customer, but this experience has left me extremely disappointed. I paid the additional fee for the refund/change option because I believed it would protect me if an emergency arose. Due to a genuine work emergency, I requested a refund within 24 hours of booking and well before the departure date. I immediately contacted Easybook by email and WhatsApp and App. Provided all the supporting documents they requested. My booking was cancelled, yet I was told I would receive no refund at all. What I don't understand is this: if my request was going to be rejected, why wasn't I informed immediately? Why did it take so long to respond? After cancelling my booking, those seats could have been made available to other passengers, yet I still lost the full amount I paid. As a loyal customer, this is the first time I have ever requested a refund. I feel let down and believe my case deserved more consideration. Extremely bad service from Easybook.com.