1 Star
1 Star This was one of the most disappointing shopping experiences I've had. I purchased this TV brand new, not an open-box or refurbished unit. It arrived with a cracked screen, making it unusable right out of the box. Whether the damage happened during shipping or before delivery, it should never have reached a customer in this condition. The return process itself was straightforward, and the pickup was completed. However, what really disappointed me was how the situation was handled afterward. After all the inconvenience of receiving a defective product, waiting for pickup, and being left without the TV I purchased, there was no effort to make things right. Not even a small goodwill discount or store credit was offered toward a replacement. Mistakes can happen, but great customer service is measured by how a company responds when they do. In this case, I felt like I was simply processed through the return system instead of being treated as a valued customer. I expected much better quality control and much better customer service. Unfortunately, this experience has made me think twice before buying another TV here.