Do NOT Use This Site.
Do NOT Use This Site. I would give this 0 if i could. I have been using Bookings for at least 5 years. So It's not that I have just had one bad experience. After many issues and lack of help, finally I'm giving up and will never use them again. If you decide to use them, be aware that this could happen. You turn up at check in and do not get the room you booked. Because it was not booked directly via the hotel, the hotel can not do anything about it. You turn up at hotel and it's closed. When given a new hotel they promise to refund difference but that does not happen. You turn up at hotel and they don't have enough rooms for you. You have to walk to another one they send you to. It's impossible to talk to anyone about general refund issues. If you do finally talk to someone the call gets disconnected. This happens multiple times. It's a vicious loop to contact by email. Either the links in email do not work or you get directed to the same page they have already sent you. The process is utterly and totally frustrating. They should be investigated.