Charged me for 2 months of no service
My service was knocked offline due to an electrical storm. When I regained power, the ADT unit was fried. ADT continued to charge me for 2 months of payments even though I received no home protection. When I called and asked for a refund, they said it was on me to make sure the unit was working. This is unacceptable. As a security provider, they should call me to say that the system is not working properly.