I used booking.com to make reservations…
I used booking.com to make reservations at Surestay in VA Beach. The first room looked clean, BUT at 11:30pm getting ready for bed we saw BED BUG! No other hotel available, so we ended up with another room. That room wasn't suited for 4 people. The underside of the couch mattress had feces on it. They gave a Floor mat to sleep on which had hair all over it. Booking.com said they couldn't give a refund unless the hotel responded. Pictures were provided and booking.com did nothing to help get a refund they just passed issue on to the customer. Don't use booking.com, they take your money, no help if there is an issue