Questionable Sales Tactics
Buyers beware! Window Nation (Windows and Doors) have questionable sells tactics! On April 10, 2026, Window Nation installed 12 windows at my home. On February 19, 2026, I signed a purchase agreement for these windows when a sales representative visited my home. I was shown two window options, one of which was a Vytex brand window. Both window options (full window samples) had completely sealed window frames with no open seams or joints. After negotiating with the sales person on price, I really suspect that she filled out the purchase form with a lower quality window to compensate for the lower price that we agreed to for the new windows. I had no knowledge of the actual product number for the window in which I was interested in purchasing and relied on the sales person to put the proper number on the order form. After the windows were installed (approximately 3-4 days later), I contacted customer service about this concern, and was put in touch with the Vytex team. Although the Vytex team was responsive to my calls, they were unable to assist me with correcting the issue and suggested that I work with the Window Nation team. So, I did just that and contacted there customer service team explaining my concern on four different occasions, including emailing a Window Nation management team member. It has been approximately three months now without anyone from Window Nation following up with me with a resolution regarding my concern. Take it from me, you may want to stay aware from this company and consider one of their competitors as your windows replacement contractor!