DO NOT USE THIS COMPANY
As a first time customer, I was greatly disappointed with LawnStarter. Signed up for the 3-visit package. First appointment was set. LawnStarter sent me a confirmation with provider's information. Appointment day came, I sent my provider a text in the morning asking for a head's up when they were on their way. No response. After 3:30 I hadn't heard from the provider, I called LawnStarter. I was told the providers work from dawn to dusk. When I asked for a time frame, the representative couldn't give me one and told me to give the provider at bit more time. About 6:30, I received another text saying my appointment had been cancelled and was rescheduled to a different day and time - which was not convenient. I made another call to LawnStarter and told them what had happened. Was then told that this happens and was asked what day would be convenient. I reiterated that I was a new customer and didn't feel this was a good start. The LawnStarter representative said she understood. Re-scheduled for another day with a new provider. The night before the new rescheduled appointment, I sent the same request to let me know when they were on their way. No response. Mid-morning of the day of the appointment, I received a text saying my appointment had been cancelled AGAIN and rescheduled for another day. I immediately called LawnStarter and cancelled all further appointments. I explained my experiences, told the representative how disappointed I was with their service. The representative offered to send a "top provider" if I re-scheduled. This prompted me to ask if I had been scheduled with poor no- show providers? The representative stuttered. Once again, I told her to cancel my 3-visit package, IMMEDIATELY. She said she would send me an email confirming my request. I asked that she also send me a text as well. As of this writing, I have not received either. One star is way too generous....