[Lightning Avoidance] Xiamen Airlines General's incompetence, tired to death of the three armies
[Lightning Avoidance] MF8719 Hangzhou-Macau prepared to land in Guangzhou, which was delayed for nearly 8 hours. The crew avoided communication throughout the whole process, and the Egret members' rights protection were directly blacklisted by Xiamen Airlines applet customer service. First of all, let's talk about the premise: I am a paid member of Bailu. I fly all year round. I always recognize that safety is the first. I fully understand that the captain chooses to prepare for landing for weather reasons, and do not question the safety decision of preparing for landing. However, the emergency response, crew communication and after-sales rights protection experience of the whole MF8719 incident have refreshed my many years of experience. Flight Information: MF8719 2026.08.02 Hangzhou Xiaoshan T4→Macau It was planned to take off at 14:55, but it actually took off at 15:25; the destination Macau encountered a thunderstorm, failed to approach many times, and landed at Guangzhou Baiyun Airport; finally landed in Macau at 0.45 a.m., and the whole process was delayed by nearly 8 hours. The whole story of the incident 1. After the landing place in Guangzhou, the information vacuumed for a long time The flight landed at Baiyun Airport, and hundreds of passengers on board were trapped. Everyone was most concerned about two core issues: when can it take off again and how to arrange the follow-up itinerary. The crew did not take the initiative to synchronize and clarify the time node, and the crew could not answer the passengers' questions; the captain did not leave the cockpit for nearly 10 hours, and the captain did not calm the passengers through the broadcast. Follow-up ground special police arrived at the scene for coordination and communication. The captain still chose to refuse to come out, leave the cockpit, and refuse to respond to any passenger's demands. At the same time and the same route, NX225 Hangzhou to Macau seized the weather window and landed smoothly. The situation of the two flights was completely different. We respected the captain's decision to land, but we could not accept the complete closure of the subsequent information for several hours. 2. The plan warning after the emergency landing is completely insufficient. There is no clear notice of when you can return to Macao again, and you are not informed whether you can get off the plane. The information notification is not clear, and it has been changing all the time, and the caliber is not the same. After the flight was prepared to land at Guangzhou Baiyun Airport, the passengers were trapped in the sealed cabin for a long time, and the crew never released a stable and clear restart take-off time. The itinerary news fluctuated repeatedly. After a while, it was informed that the queue was waiting in the airspace, and after a while, it was notified that the Macau meteorological red warning could not land in the short term. The information was contradictory and constantly consumed the patience of passengers. The flight attendant could not give a definite answer, so he could only repeatedly persuade the passengers to wait in place. It was not until a child in the cabin suffered from hypoxia and discomfort due to a long-term closed environment, and the ambulance was called on the spot to arrive at the seat, that the airline agreed to open the hatch to allow passengers to disembark. If there is no passenger health risk, all passengers will continue to stay on board. During the stay, the ground staff (who came not Xiamen Airlines but from China Southern Airlines) also provided passengers with the termination of the itinerary agreement to guide the signing. The terms of the agreement are very strict: signing is regarded as a voluntary waiver of the voyage and cannot be refunded. The airline does not bear any compensation. At the same time, it is not responsible for arranging the local accommodation guarantee in Guangzhou. Everything needs to be borne by the passengers themselves.