Chime will not help me get my closure check.
I have been trying to open an account with Chime for two years. I continuously got denied signing up for a Chime account and I never got an explanation. I contacted their customer services for the first time on Thursday, July 23, 2026 to get more information on why I couldn't sign up. I learned this because this is what the verified my identity over the phone. They advised me my account was closed on January of 2021 and I had money they owned me of $1003. They advised me they plan to send me a closure check for the amount and all I needed to was provided them my updated address and email address to escalate it. I was told I couldn't reopen my account or open a new one. I get an email response on Sunday morning from "Mary" in member services advising they could not locate an account with the email I provided and needed a verified email and to call customer services at 844--244-6363, to update my email address over the phone on the account. So I called them Monday morning when I saw the email. During that call, I was told they had to escalate the call via email (again) and I had to provided my updated: email address, DOB, and updated address as a response to the email I received from "Mary'. I did this and "Mary" responded she couldn't update any of the information I sent through email and to call 844-244-6363 to do so. I had explained to her that I don't know what email is attached to my Chime account because when I try to login, it wants me to make a new account and when I do "forgot email" with my phone number, the updated email I gave them is sent to my phone via text. I called again Monday morning 07/27/2026 at better hours before work to try to updated the email to my account and again. I called again around 9:58 am and 12:14 pmto request to speak to a supervisor or that department. The representative I spoke this time argued and stated he provided all the help he could. He hung up on me. I emailed "Mary" to file a formal complaint on my incident. I called back on 07/30/2026 because I got an email again stating my email isn't secure with Chime and use the old email address despite me explaining I tried all my emails in forgot password with no email attached to an account. I asked to talk to a supervisor and was hung up on after the customer services rep repeating the same prop and arguing they did everything a supervisor would. I called on 08/01/2026 to provide another email to receive the same email stating it isn't verified. Response to Chime: Your response is apart of the issue and is similar to the email responses. I don’t think you read and tried to understand. I’ve called that number multiple times to do so with no help. Your response is unacceptable.