I am extremely disappointed with my…
I am extremely disappointed with my Rotimatic NEXT and the customer service I have received. The dough catcher broke during the roti-making process, making the product completely unusable. I raised a support ticket more than a month ago and submitted all the information requested by the service team. Since then, I have received no meaningful response, replacement confirmation, or shipment update. The product comes with a one-year warranty, but we have already been unable to use it for more than four months because of recurring issues and delayed service. This has wasted a significant portion of the warranty period through no fault of ours. The warranty should be extended to cover the time the product remained unusable. A costly appliance should not remain out of service for months because of a broken replacement part and poor after-sales support. I request Rotimatic to replace the dough catcher immediately, provide a confirmed shipment update, and extend the warranty accordingly. Based on my experience, I cannot recommend this product or its after-sales service.