Unauthorized generic substitution & poor refund practices
I ordered a genuine LiftMaster OEM battery pack from this company. Instead, they shipped a lower-cost, generic "Toyo" aftermarket battery without my consent or any prior notification. When I contacted customer service, they initially tried to claim that the manufacturer had changed vendors, which was not accurate.After I insisted on a return, they provided a pre-paid UPS label but only refunded the base cost of the item upon its return. They withheld the initial shipping and insurance fees for their own shipping error. I was forced to file a dispute with my credit card company to recover the remaining balance. I cannot recommend this company due to unauthorized product substitutions and poor refund practices.