Horrible merchant service company! Beware!
My experience with Shift4 has been extremely disappointing. Without receiving what I consider adequate direct notice, more than $1,200 was withdrawn from my business bank account as a consolidated annual fee. The only notice I was later told about had reportedly been placed in an online customer portal that I rarely log into. I do not believe merchants should be expected to routinely search a portal for significant billing changes involving large withdrawals. Material billing changes should be communicated directly by email or postal mail before they occur. After contacting customer service, I spent hours trying to get answers. Instead of immediately reviewing the charges in detail, I was offered only a partial refund. I also discovered an additional charge for online ordering, a service I never knowingly requested or used. What concerns me most is not simply the amount charged, but the lack of transparency surrounding the billing process. Businesses depend on predictable expenses and clear communication. Unexpected withdrawals of this size can create real financial hardship. I have filed complaints with my state’s Attorney General, the Federal Trade Commission and another state Attorney General because I believe these billing practices deserve regulatory review. Until Shift4 improves its billing transparency, provides direct notice of significant fee changes and handles customer concerns more effectively, I cannot recommend this company.