Eight Months, One Ottoman, and Zero Accountability
Eight Months, One Ottoman, and Zero Accountability We ordered a couch from Burrow with an advertised delivery window of four to six weeks. That turned into nearly eight months. When we reached out to confirm our order, we learned it had been placed in June and would not be fulfilled until April 2027. Nearly a year out from an order we were told would arrive in a month (or two). When we raised the inconvenience, Burrow generously awarded us a 5% discount on any additional purchases with them. Hard pass. Then, unexpectedly, the ottoman from our order arrived, with its hardware shipped separately in another box a few days later. No explanation. No context. You can imagine the confusion. Customer support was lackluster and left a great deal to be desired. Good luck reaching an actual person. Your best bet is calling a showroom, and even then you’ll hit a wall. They “can only do so much.” Responsibility gets passed along until it evaporates entirely. We eventually returned the entire purchase. Spoiler alert: we are still holding the ottoman in storage because Burrow cannot figure out how to have us return it. We are also still owed the remaining balance of our refund, which is contingent on returning an item they won’t tell us how to return. A colossal waste of time, money, and energy, all for nothing. And we’re left holding the proverbial bag. Or in this case, the ottoman. If you value your time and your sanity, buy your furniture somewhere else.