Think Twice Before Retaining Marble Law
People should truly be aware of Marble Law before deciding to use their services. I paid $3,000 to retain an attorney and requested that my case be canceled within 24 hours because I no longer needed their services. During that short period, I received little to no meaningful legal assistance. I never communicated directly with the attorney who was supposedly assigned to my case. In fact, I was unable to speak with the attorney because I had not yet completed uploading my documents, and I had barely uploaded anything before requesting cancellation. No legal strategy was discussed, no documents were reviewed with me, and no legal work was performed that justified keeping such a large portion of my payment. The cancellation process was extremely frustrating. When I contacted Marble Law to cancel my case, I was repeatedly given vague answers and told that someone would follow up with me. No one did. I had to continue reaching out myself just to get updates. At one point, I was even told that the representative who initially handled my cancellation request failed to submit it, despite my contacting them within 24 hours of retaining their services. Now Marble Law is only offering to refund $2,000, keeping $1,000 for services that I do not believe were ever provided. From my experience, the customer service was poor, the communication was inconsistent, and the cancellation process lacked transparency. I expected a straightforward resolution, especially since I acted almost immediately after retaining the firm. My advice is to carefully review the retainer agreement, ask detailed questions about the cancellation and refund policy before making any payment, and document every interaction. Based on my experience, I cannot recommend Marble Law.