Your new multiple levels of security…
Your new multiple levels of security make the entire process inconvenient. The photo ID software usually works well. The face recognition always takes about 3 attempts. But then, and here is the kicker, the 24 hour hold and no live human customer service (just AI bots). I wanted this for my niece on her birthday. If I waited until 09:00, I could have just gone out to the store and purchased the amount on a single card, without extra fees, and it could be used today. Now, I am stuck, as you have already charged my card for: 05 Oct 2026 47460358 Verifying 20.18 CAD 05 Oct 2026 47460321 Verifying 50.46 CAD And the cards will not be usable until October 6th. Very, very inconvenient. I want the two cards released and active by 10:00 Eastern Time in Canada! Or I want a refund 🤣 Yeah, I know, sucks to be the customer; you don't give refunds. Most egregious NOT satisfied