Transferring eSIM to new device
I am using M1 Maxx 1. The online FAQ steps / video were wrong and outdated which is quite ridiculous because it left me without a working number for more than 12 hours because I can only contact support between 9am-6pm. I couldn't do anything that required OTP verification. 2. I had to wait in line in the online chat for more than 30 mins, only to wait for another 20 mins to be transferred to a Maxx agent. 3. The agent ended the chat even before verifying that I successfully received the QR code for the new eSIM.