I recently switched over to Shift4 due…
*EDIT Since posting my original review, A Shift4 representative contacted me, & offered a partial refund on the PCI Compliance fee that was taken from my bank account with no warning. I have asked for a payment plan next year on that “fee”, so it can be broken down either monthly or quarterly so us small, family owned businesses aren’t taking such a huge hit all at once. I was told they are working on that being a possibility in the future, but at this time unfortunately it hasn’t been implemented yet. Due to the response from Shift4, I’m changing my 1 star review to a 3 star. Hopefully they realize the impact this has had on me & thousands of others, & will do a better job in the future at notifying customers prior to signing up with them. I recently switched over to Shift4 due to the promise of NO MERCHANT FEES, because we implemented the 3% credit card processing fees that would be passed on to my customers. I was told that based on my sales, the 3% service charge would more than cover my processing fees, therefore I wouldn’t be paying any monthly fees. I was just charged a $1,975.00 fee, that was deducted from my account, with NO notification, or explanation. I was not able to speak to a representative, as the only option on the phone was an automated voice. I emailed my original agent, who explained this is an “Annual PCI fee”. I have asked him to show me in writing where it states anything about this fee, & that no one disclosed this to me. I also told him how dishonest & unethical it is to take that kind of a fee from someone’s account without any type of notice. I haven’t heard anything back as of yet. I’m starting to realize this company is scamming its customers, & I definitely DON’T recommend doing business with them!!