I was impressed with how quickly they replaced the mower
I was impressed with how quickly they diagnosed that my mower had failed and immediately offered to replace it. Ivy, the support person, was prompt and described each step. Ivy sent me the shipping label and I used the saved original packing to have FedEx pick it up the day after it was packed. Ground shipping and processing took a total of 13 days, which seemed reasonable to me. It was all handled well and I really appreciate the great support. My new mower is running well.