CharterUp literally ruined our wedding
CharterUp literally ruined our wedding. The bus that was supposed to pick up guests that were staying 30 minutes away from the venue and bring them to the ceremony simply never showed up. No text, call, explanation or apology - not until after our planner finally got in touch with the driver did he say he had an issue with his bus. After we had to scramble to ask our guests to call themselves Ubers/Lyfts (in an area with infamously scarce rideshare availability), he then assured that he would be at the venue at the end of the night to do the 2 loops for the guests to get back home. Less than an hour before he was meant to arrive, he sent a barely legible message saying he wouldn't be coming. So our guests had to wait around the venue for an additional hour and a half waiting for Ubers to finally arrive so they could squeeze in. DO NOT BOOK WITH CHARTERUP