I am extremely disappointed with the…
I am extremely disappointed with the experience I’ve had with Secretlab. I recently purchased a MAGNUS Pro XL desk along with accessories, spending approximately $2,000 because I expected a premium product backed by premium customer service. Instead, my order was split into multiple shipments without that ever being clearly communicated to me. As a result, several boxes never arrived, leaving me with an incomplete order and no clear understanding of where my items are. The most frustrating part has been the complete lack of customer support. It has been nearly a week, and despite multiple attempts to contact Secretlab by email and phone, I have received no meaningful assistance, no updates, and no response that helps resolve the issue. When customers pay premium prices, they reasonably expect premium service, especially when something goes wrong. Delays can happen, but ignoring customers who have already paid thousands of dollars is simply unacceptable. At this point, I have lost confidence in Secretlab’s customer service and cannot recommend the company based on my experience. I sincerely hope someone from Secretlab takes ownership of this issue, locates the missing shipments, and resolves this promptly. A premium brand should stand behind both its products and its customers. Unfortunately, that has not been my experience.