ZERO STARS
ZERO STARS — Absolutely Horrible Customer Service If I could give ADT zero stars, I would. After nearly 20 years as a loyal ADT customer, I am completely disgusted by the level of service I received. Between the technicians, customer service, and account management, I experienced broken promises, misinformation, and a complete lack of accountability. After three calls with Account Management and two technician visits, the issue was still not resolved. The two technicians who were supposedly considered some of their “best” spent over an hour going back and forth to their vehicle, trying to determine what was needed and what I qualified for. In the end, they were unable to complete what ADT had already promised me. I finally asked the technicians to leave and called ADT again. I was kept on the phone for over an hour while they reviewed the recording of my previous call. After listening to it, they confirmed that I had, in fact, been promised free installation, replacement sensors, and a keypad because my existing equipment was no longer working. So after nearly 20 years of loyalty, multiple phone calls, multiple technicians, hours of wasted time, and promises ADT couldn’t keep, I am done. At this point, ADT could offer me free service for life and I wouldn’t take it. The way this situation was handled was an absolute joke and a disgraceful level of customer service. Long-term customers deserve better. I would strongly recommend thinking twice before trusting ADT with your home security.