Patient & Helpful
I had been playing the telephone game, going back and forth with 3 companies to try and resolve an issue with my son's phone. Chen was my customer service agent on this last go around and I cannot say thank you enough to him for his patience with waiting on the chat with me for a significant amount of time while I had another phone company also on the line. He was extremely helpful, kind, and again, patient to the max. There are not a lot of people or companies who'd be willing to wait for as long as he did, without asking the customer to call/email/chat back later. Chen escalated when appropriate and got us (hopefully!) to a resolution. Thank you, thank you Chen!