Our salesperson, delivery personnel, and customer service
Our salesperson, Sam, was great. He really took the time to explain the differences between mattresses until we are comfortable to make an informed decision. The delivery service was also good. They showed up as scheduled but unfortunately while in the middle of assembling the bed frame, one of them got injured while in the truck and had to be rushed back to the warehouse and eventually sought much needed medical attention. I reached out to Sam and explained what happened. He immediately volunteered to swing by my residence after his done with his shift in order to do what he can. Fortunately, within an hour or so the other delivery person returned and completed the service. I also received a phone call from customer service to confirm that I will be receiving a $50 discount on the bedframe due to a small damage.