Each time I contacted customer service
Each time I contacted customer service, they were polite, informative, and helpful. The website was easy to use and easy to follow up on my claims. Once I had all the required documents for my claims, they finished processing my claims promptly and I was able to choose how I wanted to be reimbursed. I chose direct reimbursement to my checking and received it very promptly. I think it helps that I have 31 years experience in health insurance, but still think without it, it was a pretty easy process.