Returns and Exchanges will cost you!
After a good 2 months I have finally received my dining room set (table and chairs). What I did not realize is, that apparently not just order 6 chairs, but 12 as these came in a set of 2... When attempting to return or exchange the items I did not need and but in excess by mistake, this is what I received in response to the return: Here's the calculation provided by our accounting team, if returning the items to the manufacturer: "2ctns side chairs CH-380C-WOA-RT $432.74 Tax $28.67 Shipping & Handling -$99.99 Total 2 ctns. Chairs $361.42 Restocking Fee $129.82 Round Trip Shipping Fee $434.00 Total Cancellation Fee $563.82 Amount of Refund $0.00 You were getting free shipping for the whole order but shipping it back would cost you." All of the sudden now the "free shipping" was reversed and charged in addition to more shipping costs and a hefty restock fee, so I would end up paying to return these items, rather than receiving a refund! An exchange or me returning the items to their warehouse / showrooms was also not an offer despite requesting it! So if you order on there, be aware of not being able to return items or when doing so to pay on top! Next to it taking months to receive!